Spa Polices &
Membership FAQ's

Prior to making a reservation

  • A major credit card will be obtained to reserve your scheduled appointment. Please be advised as service costs may change without notice 

Do I need to make a reservation, or do you take walk-ins?

  • While we will always try to accommodate walk-ins, we do recommend you make a reservation to guarantee an appointment at the time you wish.  A credit card is required to reserve an appointment.

​Cancellations

  • If you are unable to make your appointment please call the spa at least 24 hours prior to your scheduled time. All appointments missed or cancelled less than 24 hours in advance will be charged a cancellation fee equivalent to the full value of each missed service.

​Children

  • We at Bella Mano love children! Unfortunately, we are unable to provide child care. For their safety and courtesy of all our guests we ask that you make alternate arrangements while visiting us.

​Returns

  • Retail products may NOT be returned. Be sure to purchase confidently as we will not accept any returns.

​Method of payment accepted​

  • No personal or business checks will be accepted. Gratuities are not accepted on credit cards.

​Giftcards​

  • Gift Cards must be presented for redemption. Gift Cards are equivilant to cash, Bella Mano is not responsible for lost or stolen gift cards.

Scheduling​

  • We work together as a team and ​understand that not every technician can accommodate your schedule. Please feel free to schedule with one of our other team members.

Arrival

  • While we understand that circumstances can arise, we will always do our best to accommodate. If an unforeseen occurrence should cause our guests to be late please understand that we will only be able to provide the scheduled service with the time remaining upon arrival. Full cost of the scheduled service will be charged.

Botox & Filler

  • If you have had any facial Botox or Filler within 14 days, we will not perform any facials including dermaplaning, waxing or back treatment​​s for 14 days post injections. 

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*Understand that if you are scheduled for an appointment with us within the 14 days of Botox or Filler we will not perform any of the above listed services and the full amount of the scheduled service will be charged if not cancelled prior to 24 hours.

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Foot Disorders ​

  • If you are experiencing a foot disorder such as fungus, athletes foot or any infectious illness we will not, under any circumstances perform a pedicure.

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Lash Lifts

  • Due to unforeseen circumstances a lash reaction or allergy may develop at an unexpected time. Please understand that refunds will not be provided should a reaction or allergy occur. 

Service and Treatment Refunds

‍ ‍We are committed to providing each client with a high standard of care and a positive treatment experience. Because services and treatments require professional time, expertise and products, all services and treatments are non-refundable.

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Membership FAQ's

 

How do I make an appointment?

  • Please visit our online scheduling tool on this website!  If you do not see any availability, please call at (781)-224-0800 or text us at

    (781) 462-7444.

 

What if I need to cancel my appointment?

  • Because treatments are reserved especially for you, please make any cancellations 24 hours prior to your appointment to avoid fees.  All appointments missed or cancelled less than 24 hours in advance will be charged a cancellation fee equivalent to the value of the missed service.  All appointments that were scheduled as part of the membership program that are missed or cancelled less than 24 hours in advance will result in that member forfeiting their scheduled service for that month.

 

How do I enroll in the membership program?

  • In person at Bella Mano Spa!  We will review the membership program and the package details with you and answer any questions you may have.  

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I’m moving, can I cancel my membership agreement before the 12-months are up?

  • It’s possible!  Bella Mano Spa may request additional information or documentation.

 

I want to share my monthly service with my friend or family member. How do I do that?

  • The membership program allows you to share a service with a family member or friend four (4) times per year!  Please note that members may only share a service with a family member or friend once per quarter and not to the same friend or family member within more than one time per 12 months.  To do so, please call Bella Mano Spa or email us at bellamanospa@gmail.com so we can work with your family member or friend to get them scheduled!